The Associate Account Manager at Signal Theory is a key position on the team, supporting client work in a responsive, efficient and accurate manner. This position is extremely detail-oriented and requires working in a fast-paced environment. The Associate Account Manager reports to the Account Supervisor and works alongside the remainder of the team.

The Associate Account Manager will:

Responsibilities

  • Build and maintain positive relationships with clients by serving as a day-to-day contact
  • Set clear external and internal project expectations; ensure expectations are met or exceeded
  • Lead client-facing and internal meetings efficiently
  • Summarize and document internal and client meetings with accurate client service reports within 24 hours of the meeting
  • Develop project briefs in collaboration with agency strategy and clients
  • Review work based on brief adherence, proper product mentions, mandatories, production specs, legal requirements, etc. with heightened attention to detail
  • Collaborate with project managers on project budgets, estimates, timelines and details
  • Update client-facing status documents in collaboration with project managers
  • Begin to hone strategic skills
  • Understand the industry competitive environment, including advertising campaigns of competitors

Expectations

  • Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work
  • Respect deadlines and process while being open and flexible to new approaches
  • Possess a proactive, goal- and action-oriented and organized work style
  • Collaborative spirit when working with the client and internal teams
  • Seek and learn industry, client and agency knowledge
  • Excel at verbal and written communication skills
  • Proficient in presentation skills with the willingness to improve through constructive feedback
  • Adhere to Signal Theory policies and procedures

The requirements and experience of the Associate Account Manager are:

  • 2-3 years of relevant or agency experience
  • Bachelor’s degree preferred; marketing or communications emphasis preferred
  • Demonstrates Signal Theory’s 5 signals of culture
  • Previous agency experience a plus
  • This position is Wichita-based and may include some travel [10%]

HR Stuff

Exceptional benefits include:

  • Access to LinkedIn Learning and Skillshare to continue honing your craft
  • Six flexible work-from-home days each year in addition to your regular PTO
  • Up to $500 a year to put toward qualified wellness expenses, like your gym membership
  • After one year, we’ll reimburse up to 50% of tuition costs for pre-approved continuing education
  • If you stick around for eight whole years, enjoy a 4-week paid sabbatical, plus a $750 reimbursement for international travel

Of course, we also:

  • Are an equal opportunity employer
  • Provide health, dental and vision insurance
  • Offer salaries commensurate with experience
  • Offer both traditional and Roth 401k plans with employer matching
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